Scoop KitchenA hole down the middle
When the base is very hard, the paddle can bore straight down the middle and leave a frozen ring on the sides. Scrape the ring in, add a splash of liquid and Re-spin.
Updated 13 October 2026
Narrow it down
Answer what you know. The most likely cause moves to the top.
2 possible causes
The base is frozen very hard
Most likelyHow to tell: A protein, sorbet or sugar-free tubpint, or a very cold freezer. The ring is hard and powdery.
Why: A very hard block cannot be shaved evenly, so the paddle sinks through the middle first.
Fix this tubpint
- Run a butter knife or spoon around the sides and push the frozen ring into the hole.
- Add 1 to 2 tbsp of milk or juice.
- Run Re-spin.
Next time
- Let the tubpint stand for 5 to 10 minutes before spinning.
- Add a little sugar, syrup or allulose to lean bases.
A thin ring is normal
Most likelyHow to tell: Only a thin layer stays on the sides and the bottom.
Why: The paddle does not reach the very edge of the tubpint.
Fix this tubpint
- Scrape it in and Re-spin if you want every last bit.
Next time
- Nothing to change.
Check your recipe
See how much fat, sugar and solids your base has, compared with what spins creamy, and exactly what to swap.
Open the recipe checkQuestions people ask
Why does my CREAMi leave ice cream on the sides?
A thin ring is normal. A thick, hard ring means the base froze very hard: scrape it into the middle, add 1 to 2 tablespoons of liquid and Re-spin.
